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How can we help?
Have questions about DMC thread matching, a tricky photo, billing, or feature ideas? Reach out to our team below.
Recommended · In-App
Open a Support Ticket
Tickets remain permanently linked to your account with full message history—making it fast and seamless to resolve order inquiries, credit adjustments, or pattern troubleshooting.
Direct Email
support@crossstitchpatternmaker.app
Ideal for general inquiries, pre-sales questions, or if you have trouble signing in. When asking about a specific chart, attaching your exported PDF helps us assist you faster.
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Browse FAQ →Looking for quick answers? Most questions about DMC matching, fabric calculations, and credit rollover are answered in our FAQ.